Whitewater Hotel & Leisure Club

For a last minute booking it was extremely helpful, as our previously booked hotel was out of service due to the snow. The rooms were relatively comfy but got too hot especially at night. They had complementary cookies and teas on the side bench of the room, which was lovely. The view from our window was very pretty especially in the morning, so the location from an aesthetics point of view was quite nice with all the melting snow. The distance from the hotel to other areas was quite far and not in-walking distance, so vehicle travel will be a must if you stay here. The complimentary breakfast was OK, would be better if it was in a buffet format rather than order-format. The service was alright, the receptionists were always very kind to us. The restaurant server had a bit of a quirk the first night we were around, but the bar staff were very sweet especially ordering something quick for me to eat after the lunch cooking period had finished. Additionally, the wait-time for dinner was extremely long and it took about 50 minutes for food to come out after we had initially ordered it and it was about 25 minutes for dessert. Would recommend for a short-stay but go elsewhere for dinner especially.

Wow what a beautiful location for this lovely hotel. There is so much history in the building. Staff were fantastic on check in and our room was lovely with a huge bathroom and shared balcony. Hotel was very busy as it was bank holiday weekend but nothing was too much trouble for the staff. The food was lovely and we really enjoyed everything.

Just had a lovely stay, everything was perfect. The spa experience and afternoon tea was amazing and excellent value for money. The rooms are spacious and very comfortable we stayed in a family room which was lovely and warm. The facilities at the pool are lovely with a gym, pool, sauna couldn't ask for anything more. Will definatley visit again.

Staff were friendly on arrival, reception looked amazing, however when we got in the room it was disappointing, the bathroom shower barely worked and leaked all over the floor,the bathroom cabinets were hanging off the walls. The electrical items were out of date for testing. Our window would not shut as the wood at the top of the sash window was broken. The view was beautiful and listening to the river was very relaxing. We decided to use the spa and was told someone in reception would provide towels, there was no one in reception to speak to. But when they finally came back they was very helpful. Pool was freezing and the whole place needs a refurb as things are old and falling apart. For the money we paid for bed and breakfast, it really wasn’t worth it. Breakfast was pleasant and there was a few choices. The location of this hotel is stunning however it would need a lot of money spent on it to bring it up to standard, especially for the price they are charging.